Returns & Refund Policy
Returns
Within 30 Days - You can return your product within 30 days of the product being purchased.
If the return is due to quality problems, the shipping fee will be borne by us. If it is not a quality problem, the fee will be borne by the customer.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Contact Email:service@oktape.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
The refund time is usually takes 2 to 7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at service@oktape.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at service@oktape.com. and send your item to: No. 1 Zhushan Road, Gaochun District, Nanjing,China,phone:13917608646
Shipping
To return your product, you should mail your product to: No. 1 Zhushan Road, Gaochun District, Nanjing,China,phone:13917608646
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
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